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Returns & Exchanges

Thank you for choosing Positive Life Change for your purchase. We are dedicated to ensuring your complete satisfaction with every product you order. Please review our comprehensive return policy below to understand the return process and your rights and responsibilities.

A. Shipping Time: Products will be shipped within 1-2 business days from the date of order confirmation.

B. Refund Processing: Refunds for returned products will be initiated within 1-2 business days from the date we receive the returned item. Please note that the actual time it takes for the refund to appear on your original payment method may vary, as it is subject to the processing time of your bank or payment provider.

C. Return Period: You have the flexibility to return or exchange any product within 15 days from the date of delivery if you are not entirely satisfied.

D. Return Criteria: To qualify for a return, the following conditions must be met:

  1. The product must be returned within 15 days from the date of delivery.

  2. The product must be in its original condition, including all accessories, tags, and packaging materials.

  3. Even opened products can be returned.

  4. The buyer is responsible for covering the return shipping costs.

  5. In case the returned item is not in its original condition, the buyer may be responsible for any loss in the product's value.

Return Process: To initiate a return, please follow these simple steps:

  1. Contact our friendly customer support team at crystal@positivelifechange.info to notify them about your intention to return the product.

  2. Carefully pack the product in its original packaging along with all accessories and tags.

  3. Include a copy of your purchase receipt or order confirmation inside the package.

  4. Ship the package to the address provided by our customer support team.

  5. Once we receive the returned product and confirm its condition, we will commence the refund process within 1-2 business days.

Exclusions: At Positive Life Change, we're committed to accepting returns for all products. There are no exclusions. We believe in your right to satisfaction.

Contact Us: If you have any queries or concerns regarding our return policy, please don't hesitate to get in touch with our customer support team at crystal@positivelifechange.info.

This return policy is subject to modification at the discretion of Positive Life Change. For the latest information on returns, kindly refer to the policy on our website.

Thank you for being a part of Positive Life Change. Your journey towards positive change is important to us, and we're here to ensure your experience is outstanding.

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